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Terms & Conditions

Important please read all points. By booking our service you must agree to adhere to our terms of service, after the terms here below we have explained each point for more reading.


  1. Cancelling a booking within 24 hours will void any refunds, all other cancellations will incur a cancelation fee, this fee varies based on the amount you paid when booking, our availability and if another job could replace yours in time. Once these factors have been factored in we will advise you of the total fee and the amount we will refund.
  2. We do not relocate pianos or pool tables or large glass aquariums as part of the service, you may call us for options.
  3. We do not perform balcony lifts unless it is pre-arranged with head office and the risk is deemed to be low risk.
  4. We make no guarantee that we will arrive at your proffered time, we offer a window for arrival on all moves. This window will be emailed to you within your booking confirmation.
  5. Someone must be supervising our men at all times we work under your instructions if you can not be there appoint someone that can we will work under your authorised person’s instructions instead.
  6. We do not offer a fixed price for any move, small or large, we charge in half-hour increments after the minimum charge has been exhausted.
  7. We charge in 30-minute increments, per half-hour “phh” the next block is charged at the 5th minute into the next half hour.
  8. There is a minimum charge on all relocation services even small deliveries, the charge varies from service type truck size and availability we will advise you of the minimum of your job when booking.
  9. A minimum charge is quoted at the time of booking and paid in advance this minimum will be inclusive of GST.
  10. Parking time is billable to the customer, we strongly recommend you arrange adequate parking for the truck.
  11. The time is charged up until the truck is empty, clean of any debris swept out, and all the equipment strapped in and blankets folded as per it was on arrival, this could take 30 minutes depending on how many blankets require folding and any other debris dirt etc that require cleaning prior to leaving the job site.
  12. “Optional” plastic wrapping will be offered as an extra precaution for high-risk items, our price list is as follows, 1-2 items $30, 2-4 Items $50, 4-7 Items $75, 7-10 Items $100, Unlimited $150.
  13. We make no guarantee that a particular truck size will arrive for your particular move nor do we guarantee all items will fit in just one trip, there may be multiple trips if not everything fits, you may request a second trip if need be.
  14. We make no guarantee that the job will be completed in any certain time frame at all whatsoever, do not confuse the minimum charge with the time it will take to complete the job, the time to complete the job is different for everyone we work hard but safe and will not run or rush please respect we are the professionals and we will complete your move in a safe and reasonable time, there are too many factors such as steep driveways, complicated parking, units with many floors of stairs, wrapping, packing and much more as you can appreciate.
  15. For Late notice / same day bookings, the first available team will attend to you, we do not allow any appointments or restrictions to be imposed on us, given the late notice for same-day bookings, it is strictly the first available truck in your area, we recommend making an appointment to avoid disappointment.
  16. Moving to or from any location outside of Hamilton, ie: Auckland, Wellington but not limited to will incur, travel time to or from our depot at Smithfield + a 10% fuel levy will apply to the total moving cost. 
  17. Credit card payments will incur a 2.5% surcharge. We accept VISA, MASTER CARD & AMEX.
  18. Toll Charges if used will be added to the total, – M5 $15. M4 $15, M2 $20 and M7 $20, Cross City Tunnel $12, Harbour Bridge $12, M8 Tunnel $20, North Conex $15, all prices are subject to change without notice.
  19. We make no guarantee that the height of the truck we send on the day will clear any parking restrictions, if we incur any fines for parking the amount will be added to the total of your move.
  20. We do not provide or offer any type of cover/insurance for accidental damages to second-hand furniture or appliances under any circumstances whatsoever. We take care when lifting and loading but unfortunately we can not guarantee that there will be no accidents. We strongly recommend that you seek your own insurance for the items of concern.
  21. Final payment if any, is due on completion only, no pay later accounts or pay upon receiving an invoice, cheques, or bank transfer options are available for pay later scenarios, we recommend being prepared to make payment, The men need to get going and onto the next job, delaying the payment will incur extra time charged to the total, we appreciate you understanding this

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